Return / Refund Policy
Alchemical Transformations Health Services, P.C.
Last updated: July 4, 2026
This page summarizes the Refund and Cancellation Policy set out in our Terms and Conditions, available at [TERMS URL]. If this page and the Terms differ, the Terms control.
For any refund request, cancellation, rescheduling, or shipment issue, text us directly at (972) 846-0705 or message us through your patient portal.
Prescription Products
All sales of prescription products are final and non-refundable. Prescription products cannot be returned or restocked.
If your shipment arrives damaged, arrives with the wrong product, or shows signs of a temperature excursion (for refrigerated products), you must notify us within three (3) days of delivery, as shown by the carrier’s delivery confirmation, and provide photographic evidence where applicable so that we may arrange a replacement or account credit. If your shipment does not arrive, you must notify us within seven (7) days of the carrier’s estimated delivery date.
Purchases made directly from a manufacturer’s pharmacy program (including NovoCare and LillyDirect) or from any other third-party pharmacy are governed by that pharmacy’s policies. This Refund Policy does not apply to those purchases.
Lab Panels
All sales of diagnostic laboratory panels are final and non-refundable once your order is placed. No refund will be issued for any reason, whether or not you complete the blood draw. By purchasing a lab panel, you acknowledge and agree to this policy.
Telemedicine Consultations
Live Video Visits
Cancellations and rescheduling. You may cancel your appointment for a full refund, or reschedule it at no charge, at any time up to twenty-four (24) hours before your scheduled visit time. Within twenty-four (24) hours of your scheduled time, the visit fee is no longer refundable, but your appointment may still be rescheduled at no additional charge. Once your visit has taken place, the fee has been earned and is non-refundable.
No-shows. If you have not joined your visit within ten (10) minutes of the scheduled start time and have not given us prior notice, your appointment will be treated as a no-show. No-shows are not eligible for a refund. To rebook after a no-show, a rescheduling fee of $50.00 (new patients) or $10.00 (established patients) applies. The rescheduling fee covers your rebooked visit; no additional visit fee will be charged.
Message-Based Evaluations
Fees for message-based (asynchronous) evaluations, including the New Patient Evaluation, are refundable upon request at any time before a physician has begun reviewing your submission. Once physician review has commenced, the fee has been earned and is non-refundable.
If, during a New Patient Evaluation, the physician determines that your condition or requested treatment requires a live visit before treatment can be considered, the amount you paid for the Evaluation will be applied in full toward a New Patient Visit scheduled within thirty (30) days of that determination. If you do not schedule the Visit within that period, the Evaluation fee remains earned and is non-refundable.
Physician Determinations
Your consultation fee, whether for a message-based evaluation or a live visit, compensates the physician’s professional review of your intake responses, medical history, and any laboratory work you provide. All prescribing decisions rest solely with the physician, and payment does not guarantee that any particular treatment or prescription will be issued. Certain medications, including testosterone, are controlled substances under federal and Texas law, and current federal telemedicine rules require a live audio-video evaluation before a controlled substance may be prescribed; prescribing remains subject in every case to those requirements and to the physician’s clinical judgment.
If the physician determines that a requested treatment is not clinically appropriate for you, the basis for that determination and any alternatives the physician recommends will be explained to you, in writing through the patient portal following a message-based evaluation, or during the appointment itself for a live visit. No refund will be provided on the basis of that determination.
How Refunds Are Issued
Approved refunds are issued to the original payment method within five (5) to ten (10) business days. Your bank or card issuer may require additional time to post the credit.
Billing Disputes
If you dispute a charge with your card issuer without first contacting us to resolve the matter under this policy, we may suspend or terminate your account.